USE CASE #3
HYBRID APPROACH
On-site technician support
Collaborative problem-solving made easy
A junior technician on-site encounters a complex technical issue beyond their expertise. Previously, this would require a senior technician visit, but not anymore with AIRe Link.
The junior technician can now consult remotely with a more experienced colleague for real-time guidance, resulting in efficient repair and cost and time savings.
Advantages of on-site technician support
Enhanced development
Junior technicians can receive training on-the-job, and learn from more experienced colleagues.
Improved service quality
With AIRe Link, technicians can provide more effective, and reliable service, leading to increased customer satisfaction.
Greater scalability
The ability to consult remotely through AIRe Link allows to quickly allocate resources to address urgent customer needs.
Cost savings
It eliminates the need for senior technicians to travel to customer sites, leading to cost savings on travel.
More examples of how to use
AIRe Link in practice
USE CASE #1
REMOTE SUPPORT ONLY
Customer support
Thanks to AIRe Link the client can solve the defect himself, only with remote help.
USE CASE #2
HYBRID APPROACH
Remote diagnosis
Through AIRe Link you will determine the exact cause of the problem and evaluate the next steps.
USE CASE #4
REMOTE SUPPORT ONLY
Remote audit
Through AIRe Link you can also solve warranty services or remote product inspection.
Would you also like similar interventions through AIRe Link?
Get connected with us! Provide your contact details below to get a free consultation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.