USE CASE #1
Save unnecessary on-site visits
A customer 350 km away contacted Konica Minolta about printer paper jamming. Previously, this would require a service technician to visit, but not anymore.
Instead, the customer demonstrated the issue using AIRe Link, and the technician found a paper tray setting error. The technician provided audio and visual guidance to correct the settings through AIRe Link.
Advantages of remote customer support
The customer is able to have their device back in operation without waiting for a technician to travel.
Thanks to remote support, technicians can focus on other tasks instead of traveling to the customer’s location.
The company saves considerable money on customer visits, which can be better invested.
Remote troubleshooting has the advantage of zero CO2 emissions, making the business more environmentally friendly.
More examples of how to use
AIRe Link in practice
USE CASE #2
Through AIRe Link you will determine the exact cause of the problem and evaluate the next steps.
USE CASE #3
On-site technician support
The problem can also be solved by a junior technician who is close to the problem, thanks to a consultation through AIRe Link with a more experienced colleague.
USE CASE #4
REMOTE SUPPORT ONLY
Through AIRe Link you can also solve warranty services or remote product inspection.