USE CASE #2
HYBRID APPROACH
Remote diagnosis
Choose the best resolution approach
Konica Minolta’s AIRe Link enables service operators to detect faults with precision from distance. This facilitates effective decision-making regarding on-site exploration or outsourcing, even for complex issues.
It saves time and money by eliminating unnecessary visits. Also, it leads to increased customer satisfaction with faster response times and a tailored resolution approach.
Advantages of remote diagnosis
Exact fault detection
Faults can be identified with precision from a long distance, allowing for swift and accurate resolution.
Faster response times
Service specialists can promptly respond to issues, leading to more efficient resolution times, thereby enhancing customer satisfaction.
Cost-effectiveness
Remote diagnosis reduces the need for on-site visits, providing a more cost-effective solution for both customers and service providers.
Increased uptime
By promptly identifying and resolving faults, business can maintain uninterrupted operations and ensure continuity.
More examples of how to use
AIRe Link in practice
USE CASE #1
REMOTE SUPPORT ONLY
Customer support
Thanks to AIRe Link the client can solve the defect himself, only with remote help.
USE CASE #3
HYBRID APPROACH
On-site technician support
The problem can also be solved by a junior technician who is close to the problem, thanks to a consultation through AIRe Link with a more experienced colleague.
USE CASE #4
REMOTE SUPPORT ONLY
Remote audit
Through AIRe Link you can also solve warranty services or remote product inspection.
Would you also like similar interventions through AIRe Link?
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