Professional visual support
Diagnose and facilitate device repairs with remote visual assistance AIRe Link. Start reducing operating costs while speeding up resolution times.
Professional visual support
Diagnose and facilitate device repairs with remote visual assistance AIRe Link. Start reducing operating costs while speeding up resolution times.
Why choose AIRe Link?
Gain a remote support toolkit
Equip with our library of remote support tools designed for field service teams by our team’s years of experience.
Save money going remote
Resolve issues with remote visual assistance and cut operating costs in the process associated with expensive on-site engineer callouts.
Increase customer satisfaction
Impress your customers with real-time support and quick resolution times using our remote support solution for quality visual assistance.
Capture and review
your data
The AIRe Link remote support solution captures and stores analytics data from all agent sessions. This allows you to get a clear overview of how you are meeting your goals.
Keep track of the number of sessions that have taken place
Find out the average length of your calls
Discover how many cases were or were not resolved and including the reason
Compare performance over selected time periods
Evaluate who your best agents are
Record sessions
in high quality
AIRe Link captures all sessions for you in high quality. You can easily review them later on, or use them to instruct new colleagues.
Thanks to the recorded repair history, you will have a clearer picture of the equipment statuses
Easier to evaluate how to solve current problems
You can also use session recordings as training resources
And optimise your recommended repair procedures
Profitable operations made easy
AIRe Link enables cost-of-service agreements to be established during remote support sessions, providing transparency for customers whilst ensuring profitable operations for your field service teams.
Quality guaranteed by Konica Minolta
AIRe Link’s quality is guaranteed by Konica Minolta’s internal usage for 3 years as their number one field service solution. Through extended use, we were able to fine-tune our remote visual assistance tool to incorporate all the features an expert field service solution requires.
Statistics for AIRe Link usage in Konica Minolta for the year 2022:
What makes AIRe Link exceptional?
Compare AIRe Link to other remote visual assistance solutions on the market. Discover why it is the professional’s choice for field service.
Other communication platforms
Other comm. platforms
Tools for video / chat
Live chat
Video stream
Snapshots and video saving
Live pointer and drawing
Usage without app installation
B2B compliance
Connectivity to AR devices
Support for USB camera
Easy of use
Data analytics
Service fee within session
Smart knowledge base
Remote visual assistance use-cases
CASE STUDY #1
REMOTE SUPPORT ONLY
Remote support
Thanks to AIRe Link the client can solve the defect himself, only with remote help.
CASE STUDY #2
HYBRID APPROACH
Problem identification remotely
Through AIRe Link you will determine the exact cause of the problem and evaluate the next steps.
CASE STUDY #3
HYBRID APPROACH
On-site technology support
The problem can also be solved by a junior technician who is close to the problem, thanks to a consultation through AIRe Link with a more experienced colleague.
CASE STUDY #4
REMOTE SUPPORT ONLY
Remote audit
Through AIRe Link you can also solve warranty services or remote product inspection.
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