Professional visual support

Diagnose and facilitate device repairs with remote visual assistance AIRe Link. Start reducing operating costs while speeding up resolution times. 

Professional visual support

Diagnose and facilitate device repairs with remote visual assistance AIRe Link. Start reducing operating costs while speeding up resolution times. 

Why choose AIRe Link?

Gain a remote support toolkit

Equip with our library of remote support tools designed for field service teams by our team’s years of experience.

Save money going remote

Resolve issues with remote visual assistance and cut operating costs in the process associated with expensive on-site engineer callouts.

Increase customer satisfaction

Impress your customers with real-time support and quick resolution times using our remote support solution for quality visual assistance.

Capture and review
your data

The AIRe Link remote support solution captures and stores analytics data from all agent sessions. This allows you to get a clear overview of how you are meeting your goals.

Keep track of the number of sessions that have taken place

Find out the average length of your calls

Discover how many cases were or were not resolved and including the reason

Compare performance over selected time periods

Evaluate who your best agents are

Record sessions
in high quality

AIRe Link captures all sessions for you in high quality. You can easily review them later on, or use them to instruct new colleagues.

Thanks to the recorded repair history, you will have a clearer picture of the equipment statuses

Easier to evaluate how to solve current problems

You can also use session recordings as training resources

And optimise your recommended repair procedures

Profitable operations made easy

AIRe Link enables cost-of-service agreements to be established during remote support sessions, providing transparency for customers whilst ensuring profitable operations for your field service teams.

Learn more

Easy payment with credit card
A service technician repairing a device with AIRe Link remote visual support session

Quality guaranteed by Konica Minolta

AIRe Link’s quality is guaranteed by Konica Minolta’s internal usage for 3 years as their number one field service solution. Through extended use, we were able to fine-tune our remote visual assistance tool to incorporate all the features an expert field service solution requires.

Statistics for AIRe Link usage in Konica Minolta for the year 2022:

0
realized sessions
0
solved problems
5m 0 s
average session time
0 %
problems solved on the first call

What makes AIRe Link exceptional?

Compare AIRe Link to other remote visual assistance solutions on the market. Discover why it is the professional’s choice for field service.

AIRe Link logo in brand colors
AIRe Link logo symbol

Other communication platforms

Other comm. platforms

Tools for video / chat

Live chat

Video stream

Snapshots and video saving

Live pointer and drawing

Usage without app installation

B2B compliance

Connectivity to AR devices

Support for USB camera

Easy of use

Data analytics

Service fee within session

Smart knowledge base

Remote visual assistance use-cases

A service technician repairing a device with AIRe Link remote visual support session

CASE STUDY #1
REMOTE SUPPORT ONLY

Remote support
 

Thanks to AIRe Link the client can solve the defect himself, only with remote help.

Support agent identifying problem remotely

CASE STUDY #2
HYBRID APPROACH

Problem identification remotely

Through AIRe Link you will determine the exact cause of the problem and evaluate the next steps.

Two service technicians repairing a device

CASE STUDY #3
HYBRID APPROACH

On-site technology support

The problem can also be solved by a junior technician who is close to the problem, thanks to a consultation through AIRe Link with a more experienced colleague.

AIRe Link remote visual assistance via smart mobile

CASE STUDY #4
REMOTE SUPPORT ONLY

Remote audit
 

Through AIRe Link you can also solve warranty services or remote product inspection.

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Have questions or want to schedule a consultation? We’re here to help, so don’t hesitate to reach out to us!

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