AIRe Link Zapier integration for remote visual support.

05/12/2022

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What is Zapier?

Zapier is a logic-based flow platform designed to allow businesses to create automated logic flows incorporating multiple systems and tools being utilized. IF-THIS-THEN-THAT logic flows can be created by businesses to automate processes to boost efficiency even if they span multiple systems. Should an event trigger within one of your systems, Zapier integration will follow the logic flow set up and execute the next steps on the same or a different system. Zapier makes it easy to build workflows and integrations without the need to invest in expensive custom integration development.

What is AIRe Link Zapier integration?

The AIRe Link, Zapier integration brings remote support teams a world of automation and compatibility with other systems. Those currently using Zapier can now implement AIRe Link as part of their logic flow processes to boost their efficiency and upgrade the customer experience. To integrate Zapier into AIRe Link simply Login-in to Zapier, locate our connector and integrate. Finally, a way to automate business processes over multiple systems to guarantee customers a high quality of service.

How can I use Zapier for remote visual support?

AIRe Link Zapier integration makes it possible to create workflow processes for remote support scenarios. Outlined are a few examples in which remote support teams can implement Zapier with AIRe Link usage. Learn more about how Zapier works so you can brainstorm ways your team can best utilize it.

Better customer issue tracking.

The AIRe Link Zapier integration can be used to set up customer issue-tracking processes from start to finish with automated steps in between boosting efficiency. Zapier keeps information updated across all systems, so team members are aligned on the case’s current status while automating parts of the process.

For example, when a customer calls the helpdesk with an issue, the phone operator creates within their helpdesk solution a new issue by inputting what the customer describes. A helpdesk Zapier integration can be set up to detect new issues and automatically create within your to-do tool a task with data gathered by the phone operator. Zapier can then be used to automatically set up AIRe Link remote visual support sessions as the next step with session IDs updated on the case file automatically, when technicians and customers connect, the system can also update to indicate the session is in progress.

Technicians undertaking support sessions can take notes within their reporting tool, which once inputted, the Zapier integration can detect and update on other systems so notes can be accessible by all team members working on the case.

Automatically escalate cases to on-site visits fast.

Zapier processes can also be set up for escalating cases to an on-site visit automatically without manual intervention after a technician has attempted a remote fix. Simply add to your Zapier logic flow an element where cases marked unresolved are automatically escalated and added to the engineering team’s to-do list. Engineers can keep an eye on their to-do list knowing which customers require an on-site visit, what problems are present, and more, all without having to communicate with technicians.

After support care.

Workflow procedures can also implement an automated after-support system to ensure customer issues are resolved and they are satisfied. Once a case within your to-do tool has been marked resolved, a Zapier integration can detect this and send out a customer email either requesting feedback right away or delayed asking if the customer issue has been resolved and if operations are working as normal. This way field services teams can automatically maintain good customer relationships and customers are happy knowing your business is there to help should things go wrong again.

To summarize.

To summarise, the Zapier platform enables users to set up logic flows where data from one system or tool is automatically transferable between other systems in place. With the AIRe Link Zapier integration field service teams can implement remote visual support logic flows to automate parts of the support process. As Zapier makes data sharing easy between systems your team members don’t have to worry about missing valuable data inputted by a different department using a different system. Zapier takes care of it.

Get started with AIRe Link.

Want to get started with AIRe Link but don’t know how? Book a call and connect with one of our technical experts who will guide you through using the remote support platform and answer any questions you may have.