Transforming your experience with remote support
Don’t let printing problems and waiting for an on-site service visit disrupt your workflow. Access real-time remote support, maximizing your Konica Minolta machine uptime.
- Connecting in one click
- Using our professional tool
Virtual Service Visit
Don’t let printing problems and waiting for an on-site visit disrupt your workflow. Access real-time remote support, maximizing your Konica Minolta machine uptime.
- Connecting in one click
- Using our professional tool
Instant teleportation of our service expert
This Konica Minolta revolutionary approach is available in selected regions and brings expert assistance directly to you, wherever you are and whenever you need it. Avoid prolonged waiting times and choose seamless problem-solving with augmented reality (AR) technology. Join the countless companies embracing this innovative approach, boosting printing efficiency while minimizing downtime.
Why choose remote support?
Experience live, audio-visual guidance for swift issue resolution
Receive effective support boosting your satisfaction
Maximize printing efficiency with minimal disruption
B2B and GDPR compliance ensures secure assistance
Contribute to reducing CO2 emissions by choosing remote support
How does it work?
Access expert assistance seamlessly during critical machine downtime. Connect from any device, whether it’s a smartphone, tablet, or even professional equipment like RealWear smart glasses.
Receive an invitation
Our expert sends you an email or SMS inviting you to join a remote support session.
Click the link and join
Simply click the link in the invitation to instantly connect with our expert, no need to download any app.
Show and resolve the issue
The expert will see exactly what you see and guide you through issue resolution using voice and visual instructions.
Enabled by Konica Minolta AIRe Link
The remote support solution is our very own IP (Intellectual Property). Designed to improve your experience, AIRe Link is available exclusively for Konica Minolta partners and customers.
3 years of global development and testing
Over 10,000 customers already supported through AIRe Link
Enabling high-quality video for accurate diagnosis
Resolving up to 80% of common issues
A professional and secure solution
AIRe Link stands out from private chat apps with its cutting-edge augmented reality technology, visual annotation features, and full B2B compliance, ensuring the avoidance of significant fines.
Statistics for AIRe Link usage in 2023
An award-winning tool
AIRe Link has received the esteemed Buyers Lab (BLI) 2022 Pick Award from Keypoint Intelligence for its outstanding performance in long-distance visual support. Additionally, our solution has garnered multiple highest recognitions from the renowned software marketplace G2 in the AR collaboration tools category.
Customer testimonials
Simple to use
“We are very happy to use the AIRe Link app for remote troubleshooting. It’s simple to use and helps us quickly solve problems remotely. It’s an excellent service that speeds up the service of our devices and eases everyday challenges.”
Solve any problem very quickly
“It is an outstanding solution that helps us to solve any problem very quickly, which is very important in our business. Sometimes it was a problem to explain something over the phone, but with AIRe Link we don’t have that problem.”
Useful and effective solution
“It helps us a lot in the speed of solving problems in critical locations where we need a quick solution to problems with MPF devices. We consider this a useful and effective solution that deserves praise. This program will surely facilitate and speed up remote problem-solving for many users, in order to fulfill their daily tasks. Keep up the good work!”
FAQs
It is offered by Konica Minolta’s service teams in selected regions, such as the UK, and Nordics. This service approach is continuously expanding so contact your local office to confirm its availability.
If your issue can’t be fixed remotely, we’ll send a technician to your location. We prioritize on-site assistance in such cases to ensure swift resolution and customer satisfaction.
AIRe Link is fully secure and GDPR compliant. Customers are always informed and asked for consent before any session recording occurs, with the option to control camera usage or leave the session at any time.
Our infrastructure is hosted in highly secure AWS data centres, with AWS Cloudfront and AWS WAF providing redundancy and protection against DDoS attacks. Industry-standard encryption protocols and privacy policies are employed to safeguard data, with network isolation and in-transfer encryption securing communication between devices. AIRe Link operates on HTTPS with automatic certificate renewal and implements user role and permissions schemes for data access control, ensuring GDPR compliance throughout the process.
Yes, it is suitable for businesses of all sizes, from small startups to large enterprises. Whether you have a single printing device or an extensive fleet of equipment, our experts can provide tailored remote assistance.