{"id":3314,"date":"2024-03-28T11:40:09","date_gmt":"2024-03-28T10:40:09","guid":{"rendered":"https:\/\/www.aire.link\/?p=3314"},"modified":"2024-06-19T10:31:35","modified_gmt":"2024-06-19T08:31:35","slug":"new-knowledge-base-feature","status":"publish","type":"post","link":"https:\/\/www.aire.link\/cs\/blog\/new-knowledge-base-feature\/","title":{"rendered":"Amplify knowledge sharing within your team\u00a0with the new Knowledge Base feature\u00a0"},"content":{"rendered":"\t\t
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Introducing<\/span> the latest <\/span>cutting-edge<\/span> <\/span>update to <\/span>AIRe<\/span> Link’s Professional plan: the Knowledge Base<\/span><\/span><\/strong>. This premium feature revolutionizes the way your service team shares information, offering a centralized hub for storing, accessing, and updating critical knowledge. With the Knowledge Base, your team can streamline communication, improve response times, and ensure consistency across all customer interactions. <\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In addition to the Knowledge Base, our <\/span><\/span>latest release also introduces the <\/span>Group Session feature<\/span>, along with an enhanced app interface<\/span><\/strong><\/span> and simplified session flow. Now, collaborating with colleagues and providing remote visual support is easier and more intuitive than ever before. <\/span>We’ve<\/span> optimized<\/span> the app for mobile use, ensuring seamless performance whether <\/span>you’re<\/span> in the office or on the go. Plus, <\/span>you’ll<\/span> find <\/span>a couple<\/span> of minor changes waiting to be discovered in the <\/span><\/span>Changelog<\/span><\/span><\/a>. <\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Continue reading to discover <\/span>what\u2019s<\/span> possible with Knowledge Base and explore the benefits you can take advantage of.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You can now create topic-based documentation within AIRe Link <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Through the new <\/span>K<\/span>nowledge <\/span>B<\/span>ase<\/span> feature, service teams can create documentation within <\/span>AIRe<\/span> Link that can be accessed by colleagues <\/span>under<\/span> the same subscription for a range of purposes<\/span><\/span>. <\/span><\/span>AIRe<\/span> Link knows every support team is unique so <\/span><\/span>don\u2019t<\/span> limit the topic documentation articles you can create<\/span><\/strong>.<\/span><\/span> This way <\/span>support teams can fully take advantage of this new feature<\/span> in a way that suits them best.<\/span> <\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How to use Knowledge Base feature <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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