Did You Know? Machine failure each year costs manufacturing companies more than $1 Trillion in losses according to a recent report by Senseye. That’s a lot of money spent on machine upkeep alone! So naturally, when manufacturers are deciding what piece of new equipment to purchase, serviceability and support are crucial factors requiring evaluation.
One of the latest innovations manufacturing companies will not survive without, is improving service and support performance indicators such as time-to-fix, first-time fix ratio, unexpected downtime, and engineer visit avoidance. Augmented Reality-based remote visual support facilitates technicians to lend their skills to field engineers or customer operators working on equipment anywhere in the world, best of all this can be done within a minute.
AR-Based Visual Support is coming!
Don’t just take our word for it. AR-Based visual support is making an introduction to the field service industry as the future of support. When asked in the 2021 Technology Investment Plans survey what “new” technology investments are you currently planning to make? 26% of respondents out of nearly one hundred service executives stated “Visual Support Technologies (Augmented Reality, Mixed Reality, Extended Reality)” triumphing over categories such as Artificial Intelligence and more. It’s safe to suggest the inevitable for manufacturing companies is unavoidable.
What Makes AR-Based Remote Visual Support So Appealing to Manufacturing Companies?
So, what’s making augmented reality-based visual support so appealing to manufacturing companies? Just have a look at some benefits remote visual support tools such as AIRe Link provide and then the answer becomes obvious.
Quicker fixes can be achieved by diagnosing machine faults remotely before on-site visits occur to get a better perspective of what the issues are. Best of all remote diagnosis could resolve the problem without the need for onsite visits, saving time, reducing machine downtime, and resulting in quicker fixes.
Diagnosing machine faults remotely not only increases the odds of remote fixes occurring but also allows manufacturing companies to assess each situation individually. Improved efficiency comes from knowing what faults are present so the correct technician with the necessary spare parts can be sent on-site. Whereas before technicians would assess each situation on the first visit, then return for a second repair visit with spare parts.
Reduced Operating Costs.
Through the use of remote visual support, manufacturing companies are able to lower engineer callouts, resolve issues faster, and improve efficiency while reducing operating costs. Engineer callouts aren’t cheap, travel, accommodation, and other expenses are reduced simply by adopting the remote diagnoses first approach.
Better Knowledge Sharing.
Through the power of augmented-based remote visual support, manufacturing companies have a better way to share knowledge amongst technicians, engineers, and customers. High-grade repair documentation can be created for different situations from which staff can access when issues occur, outlining the best procedure for resolution. Never has it been easier for newer staff to undertake repairs with less experience while they learn more on the job.
Valuable data is collected from each technical session to measure the effectiveness of remote visual support across your business including customer feedback, the most common issue resolved, the best support agent, and much more. Enabling you to take into consideration reported data to make better business decisions.
As of current, it is common for manufacturers to use WhatsApp or other private chat apps instead of AR-Based remote visual support tools thus putting them at risk of breaching GDPR. It’s best to use a professional remote visual support tool like AIRe Link which is GDPR compliant, secure, and effective. Don’t risk high penalties and the poor brand image associated!
Attract the Best Talent.
It’s no surprise that the young generation of field service technicians are not accustomed to bulky printed manuals. Most learn from internet resources and how-to videos. Incorporating your business with modern field service technologies will attract the best talents granting you the ability to provide better services than competitors.
Manufacturing companies will know how costly machine downtime can be with issues requiring urgent attention. Investing in augmented reality-based visual support just makes sense! Your machines can be repaired quicker than before, reducing downtime across the board which is vital if you want to increase profitability!
Book a Demo or Trial!
It’s almost certain AR-Based remote visual support is on the radar of your competitors if not already implemented by now! Don’t fall behind. Learn more from a Free Demo with AIRe Link! An expert will guide you through the AR-based remote visual support tool highlighting useful functions while answering any questions you may have.