What types of businesses require remote visual support?

07/11/2022

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Ever wondered if remote visual support tools are the right solution for your business to invest in? Often a tricky question to answer, this article will highlight example businesses that can benefit from AIRe Links usage to provide customer remote assistance services. Understanding potential use cases for remote visual support tools provides a clearer image of AIRe Link functionality, so you can decide if the solution is right for your business.

What businesses use remote visual support? 

Manufacturing Companies.

Manufacturing companies often operate machinery valuable to the heart of business performance, should breakdowns occur, they often lead to bottlenecks that slow down or even halt production. That’s where AIRe Links solution comes in handy, when breakdowns occur requiring specialist knowledge, connect on-site teams with your experts using remote visual support. Your technical experts can assist in resolving issues remotely, which often leads to a solution being found much faster, minimising production delays all without the expert having to travel on-site. Want to learn more about why manufacturing companies should invest in AIRe Link?

Warranty Issuers.

Warranty issuers for products such as consumer electronics can reduce operational costs associated while ensuring customers are kept happy. Sending engineers onsite every time an issue occurs under warranty ultimately reduces profit margins, especially for simple fixes the customer could resolve themselves with proper guidance. Phone support teams can work with remote visual support tools such as AIRe Link to visually diagnose customer issues, potentially resolving a ton in the process. Issues that customers cannot resolve themselves with the aid of remote assistance teams can be escalated to an engineer callout, return or refund. Customers will be happy to have their issues resolved there and then without waiting for an engineer while your business reduces operational costs. More complex issues can be resolved in person while simple-to-solve ones can be handled entirely remotely.

Field Service Teams.

Field service teams operate in a wide range of industries with the same goal in mind, providing their customer’s outstanding support services. Companies operating by sending engineers to customer sites for undertaking repairs can benefit from AIRe Link. Service teams should attempt remote diagnoses first to understand present issues, remote assistance can be provided to resolve the issue remotely or escalated for an engineer callout. Diagnoses details can be forwarded to the attending engineer enabling them to arrive onsite with a clear understanding of the issues present and a solution in mind. Customers in both scenarios receive faster fixes, a higher quality of service, and are able to continue their business operations while you reduce costs. Discover more opportunities remote visual support offers field service teams.

Insurance Providers.

Insurance providers can use remote visual support tools to help with insurance claims. Customers calling support lines to make a claim can be asked to visually show the damage present, agents can record and asses the situation while estimating repair costs. Cases can be escalated for in-person inspections, repairs, pay-outs, or rejections depending on the agent’s assessment. Insurance companies can process more claims leading to happier customers with AIRe Link, while reducing business expenses.

Utility Providers.

Utility providers know all too well when issues occur, customers are left without electricity, heating, water, and other services heavily relied on. Utility providers can leverage the use of remote visual support AIRe Link to connect with customers visually to clearly see issues present, conduct risk assessments, guide customers through a solution or show how to disconnect utilities safely while awaiting an engineer visit.

Try AIRe Link Free.

Still unsure if AIRe Link is right for you? Try the remote assistance platform free all without credit card requirements. Test the features available with a 30-day Pro trial included when you sign up. Have any questions? Consult with one of our experts who can guide you through using AIRe Link and answer any questions you may have.