AIRe Link Basic vs Professional features – The Comparison Guide!

06/09/2022

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Numerous service teams across the globe are interested in Augmented Reality-Based visual support despite this a portion are still hesitant to invest. Free AR-Based remote visual support tools like AIRe Link are always recommended to try out before investing to observe how features benefit your team. This article aims to examine the difference between Basic and Pro AIRe Link while exploring the benefits. Rest assured you won’t be disappointed, and towards the end, might even consider signing up for free.

What’s Included with Free AIRe Link Basic?

No Download Required To Run Remote Visual Support!

AIRe Link makes it easy for technicians to connect with customers hassle free by simply sending a session invite link to their smartphone or tablet device allowing them to connect. AIRe Link works right out of the box. As support sessions are conducted over web-RTC within the customers browser, no downloads are required.

However you might find it useful to find out ways to invite customers to sessions without hassle. Not all Free AR-Based remote visual support tools can say they offer this!

Session Planning.

The session planning feature for services teams is perfect, providing an option to run the session immediately or schedule it ahead as per technician and customer availability. Simply name your session, select the desired time and date, then finally add customer´s email.  Both users will receive an email notifying them of the session occurrence with ICS invitation for the option to book within their Outlook Calander. If the session is planned ahead, both sides will receive a reminding email containing the session connection link at the assigned time. Have repeat clients? Save their details to your customer database for more efficient session creation.

Real-Time Drawing and Live Pointer.

When it comes to free remote visual support, real-time drawing and live pointer features are extremely handy allowing for faster repairs and ultimately more satisfied customers. The live pointer is a draggable arrow used by technicians to show which element is being referred to. Want to add more detail? Simply take a snapshot, select the real-time drawing tool and start annotating on the customer’s camera feed to explain in more depth. Never has it been so easy to almost touch machine parts remotely!

Full Resolution Snapshots.

During remote visual support sessions technicians often utilize annotations to explain clearly to customers how procedures are undertaken. These annotations can serve as a great training resource for service teams providing real world examples of AR-Based remote visual support in action to new team members. With AIRe Link Basic, snapshots are automatically saved within session details, in the media library tab in full resolution for future use or after the current call sharing with customer concludes.

Community Support.

Connect with AIRe Link users across the globe with Community Support Forums. Here users can checkout and respond to other community member posts, with the option to create their own. Exchange ideas, get community support, and learn more about Augmented Reality-Based Remote Visual Support Together.

What Extra’s Come with AIRe Link Professional subscription?

While free remote visual support provides a wide range of features from which service teams can benefit, it is always recommended to Go Pro and unlock all extra functions enabling a fully professional approach with filling up measurement and reporting gaps for organizational metrics. When it comes to the best remote support tools such as AIRe Link, many go for Free to try out features with the 30 Day Trial that requires No Credit Card!

Client Support Session Invitation Via SMS, not Just Email.

In addition to a No Download Required support session, invitations with Pro can be sent out Via SMS, not just Email. For the majority of customers, receiving an SMS invite link will make life easier as the majority are already connecting via their mobile device, there’s even a chance many might not have an email logged in on their device making Pro the best option.

Optical Character Recognition.

Times arise when customers show technicians text via remote visual support that requires copying which can be very time-consuming depending on the amount. That’s where OCR comes in handy! Optical character recognition is used to scan all text visible to the customer’s camera onto the technician’s clipboard from which it can be pasted all within seconds. Efficiency is for sure improved with OCR!

Customize SMS and Emails.

Add personal touches giving customers a welcoming and more professional impression. Within AIRe Link Pro, text and visuals of otherwise pre-defined customers´ messages can be customized according to the brand and style of your company. In addition, emails can be adjusted for different languages as well ensuring you can resolve customer issues all around the world.

Searchable Media Library.

All content produced from support session, may that be snapshots, video recordings are saved within the media library. Upon saving content certain tags can be applied, making it easier for future service team members to filter for relevant content improving internal efficiency. Saved content can be used to resolve complex issues smoothly and help train staff faster as visual demonstrations from live support sessions are available to learn from!

Team Management Made Easy.

With AIRe Link Pro, team management is made easy and efficient. Separate teams can be created and named with the option to add staff as Admins or Members from within the platform. Field service teams often use team management to separate technicians by department or the function they are assigned for better coordination.

Analytical Metrics.

View useful metrics that can be narrowed down by day, week, month, year, or any time period required. Find out how many calls your team has taken, what the total time spent on all calls was, the average time per call, and much more. Customers can also leave feedback at the end of sessions which can be accessed to see how well your technical team is handling service skills. All from within your dashboard! Best of all analytical data can be converted to CSV, XLS and JSON for an easy export to excel and similar applications.

Screen Sharing.

Technicians using AIRe Link Pro possess the ability to share screens with customers. Screen Share is a vital tool to have when it comes to remote visual support. There are moments when showing customers on-screen resources help solve their problem much faster than trying to explain them.

Priority Support.

Unsure how to complete a certain function or need help with a task? With priority support, you can request help from AIRe Link and one of their friendly customer support team members will assist you through the process. Best of all, With Pro, Your ticket will be marked a priority issue!

Voice-to-Text Transcriptions.

Support sessions conducted can be saved within the media library from which you have the option to create voice-to-text transcriptions available for multiple languages that can be tracked here. Machine learning detects voices within audio and converts them to plain text ready to be shared, downloaded as a pdf, or added to the knowledge-base. Support sessions serve as a great training resource therefore having the option to automatically create transcriptions is always recommended from remote visual support.

Summary.

With Free AR-Based remote visual support available there is simply no excuse not to experience the benefits to see how well they match your services team’s requirements. Many will assume they don’t need Augmented Reality-based remote visual support however, after giving the best remote support tools a try they realize no longer can they function without them. Still, have questions or want a tour of the platform? Book a Guided Demo Today!