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AIRe Link recognised as a Leader in G2’s prestigious listing of AR collaboration tools 

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We’re excited to announce AIRe Link has once again claimed the G2 Leader title in AR collaboration tools. It’s the second time in a row AIRe Link has been recognised as a G2 “Leader” previously in Spring and now for Summer 2024, awarded based on our high customer satisfaction score. G2 is trusted by users worldwide for ratings of various solutions enabling them to compare and select the best one meeting their specific requirements.  

This marks our third consecutive G2 award, with our prior being the “High Performer” award for Winter 2024. We are proud of these achievements that highlight our continued commitment to delivering you the highest quality remote visual support solution possible.

AIRe Link: An award-winning solution  

AIRe Link is the perfect partner for technicians. Easy-to-use tools essential for delivering remote service, a user-friendly interface, and much more, have led us to be awarded various prestigious awards.

G2 Leader for Summer 2024 Award

Our most recent award is the G2 Leader for Summer 2024. AIRe Link was awarded for having the highest satisfaction score, extremely positive reviews and a large market presence compared to other AR collaboration tools. 

We would like to extend a big thank you to all our users who left their reviews and invite you to review AIRe Link on G2. Our team proactively reads reviews to see what our customers love and how we can improve to deliver the best AR solution for field service teams. We look forward to hearing what you have to say. 

G2 Leader for Spring 2024 Award

Our previous award from G2 was the Leader Spring 2024 badge. We were awarded this for the same reason as the latest summer award which goes to show overtime AIRe Link has remained a market leader. We constantly adapt and listen to your feedback, ensuring our customers are satisfied with quality remote visual support tools that work for their teams.

G2 Users Love Us Award

We’ve received 20 reviews so far on the G2 Platform all of which rated AIRe Link 4 stars or above. 15 of those reviewed 5 stars with 100% of users believing AIRe Link is headed in the right direction and 90% saying they would be likely to recommend AIRe Link. For this G2 awarded AIRe Link with their “Users Love Us” badge. We regularly read our customer reviews to see how we can improve. Tell us what you love about AIRe Link or let us know what you think could be improved. 

G2 High Performer for Winter 2024 Award

AIRe Link was also recently awarded G2’s High Performer badge Winter 2024. Being one of the highest performers out of all AR collaboration tools ranked on G2’s grid. We were awarded the badge for keeping our customers satisfised with AIRe Link over a long period of time which is reflected in our G2 customer reviews. 

G2 High performer winter 2024 badge awarded to AIRe Link

Buyers Lab Pick Award

Keypoint Intelligence awarded AIRe Link for an outstanding remote support tool stating “With Konica Minolta AIRe Link, technicians can meet with customers in a virtual workspace, where they can troubleshoot problems remotely. The solution enables service techs to solve more customer problems without setting a foot onsite…” 

Buyer's lay pick award for outstanding remote support awarded to AIRe Link

Buyers Lab Remote Service Award

Konica Minolta was awarded by Keypoint Intelligence their Pacesetter award in remote service 2023-2024. Konica Minolta after the pandemic set out to establish “Remote Service by Default and Design” with AIRe Link as a tool of choice.   

Keith Haas, Analyst at Keypoint Intelligence stated, “Konica Minolta is leading the charge in providing exemplary remote services… Konica Minolta’s customers are set to work productively and efficiently regardless of where they work.”  

Buyers Lab Pacesetter Remote Service Badge awarded to AIRe Link

The power of AIRe Link

For the year 2023 all AIRe Link users combined handled 15,000 calls globally. Our users did not have to travel 480,000 kilometres unnecessarily so avoided 124 tons of CO2 emissions because they delivered remote solutions instead of attending in person. That’s the same as traveling around the world 12 times. That’s the power of AIRe Link. 

“One customer, who is 200km from my location, had an issue where a sensor position needed to be adjusted. With the help of AIRe Link, I was able to guide them to resolve the issue in 30 minutes. Without AIRe Link, it would have taken me 4 hours and 400km of travel to resolve the issue.”
“The customer said, using AIRe Link was as easy as an IKEA furniture installation”
“As we receive the call, the ticket is opened and in 85% of cases, the problem can be solved remotely thanks to AIRe Link.”

AIRe Link’s commitment to you

We are committed to maintaining the high standards our users have come to love while delivering an affordable, cost-effective support tool that’s award-winning. AIRe Link’s vision is to make AR remote visual support accessible to all teams regardless of size or budget. We constantly look to improve so you achieve more remotely recently introducing Group Sessions and Knowledge Bases built right into AIRe Link 

Our users only pay for the access they require so even the smallest business can leverage augmented reality without breaking the bank. Test out the award-winning augmented reality remote support solution with our 30-day free trail. 

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