Remote visual support: Connect, see, and solve
See what your customers see with AIRe Link. Experience their perspective, deliver effective remote services while reducing costs associated with on-site visits.
- No app download required
- Instant online access
Remote visual support: Connect, see, and solve
See what your customers see with AIRe Link. Experience their perspective, deliver effective remote services while reducing costs associated with on-site visits.
- No download required
- Instant online access
How it works?
Learn how easy it is to initiate a remote session using AIRe Link. The process is seamless, ensuring a hassle-free experience from both sides.
Send out session invitation link
The remote assistant sends an email or SMS invitation for joining an AIRe Link session.
Establish the connection
Customers simply click the invitation link to join the session, without any app installation.
Start real-time visual support
The remote assistant can see what the customer sees so can guide them visually.
Developed for fast and
high-quality service
Meet AIRe Link – The specialized tool for service technicians. Developed by Konica Minolta based on years of experience with our European team of 4,000+ technicians. We’ve assisted hundreds of thousands of customers even in the form of real-time remote visual support. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.
With AIRe Link you can
Connect smart glasses RealWear and keep your hands free
Help junior technicians learn how to deal with difficult problems
Instantly initiate remote assistance without downloading any app
Find out what the problem is in advance – even before you send out the technicians
Solve up to 80% of common issues remotely
Stay efficient with valuable insights
With AIRe Link, you have access to real-time data to make more informed decisions. The dashboard offers you insights like call statistics, resolved cases, and much more.
Protect your team’s know-how
Don’t let your knowledge retire with your technicians. Use AIRe Link to record and save client communications for a valuable database of training material perfect for your junior technicians.
Choose a professional tool for your success
Successful approaches demand professional tools. Common communication platforms lack the features needed for remote assistance. But with AIRe Link, you gain access to our remote toolbox features. What more, AIRe Link is even compatible with RealWear smart glasses, enabling hands-free work.
Charge more for advanced services
With AIRe Link you can shorten the resolution period, assist customers in real time, and provide remote maintenance beyond the standard. Turn AIRe Link into your sales opportunity, offer extra paid services or raise your service costs in-line with the value you provide.
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Customer testimonials
Diagnostic solutions
AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.
Professional printing
AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.
Diagnostic solutions
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
AIRe Link – an innovation, which collects awards
We are proud that AIRe Link has been awarded by Keypoint Intelligence the prestigious Buyers Lab (BLI) 2022 Pick Award for being an excellent tool for long-distance visual support.
With this award Keypoint Intelligence acknowledges that:
- AIRe Link allows the spread of information through out the whole organization.
- Reduces downtime of production presses, printers, and multifunctional devices.
- Is a useful helper for decentralized workers.
- Helps preserve and pass on the knowledge of experienced service technicians to new employees.
- Allows you to carrying out of a variety of operations remotely, meaning that employees can cooperate in many different ways.