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Remote visual support: Connect, see, and solve

See what your customers see with AIRe Link. Experience their perspective, deliver effective remote services while reducing costs associated with on-site visits.

Remote visual support: Connect, see, and solve

See what your customers see with AIRe Link. Experience their perspective, deliver effective remote services while reducing costs associated with on-site visits.

How it works?

Learn how easy it is to initiate a remote session using AIRe Link. The process is seamless, ensuring a hassle-free experience from both sides.

Send out session invitation link

The remote assistant sends an email or SMS invitation for joining an AIRe Link session.

Establish the connection

Customers simply click the invitation link to join the session, without any app installation.

Start real-time visual support

The remote assistant can see what the customer sees so can guide them visually.

Developed for fast and
high-quality service

Meet AIRe Link – The specialized tool for service technicians. Developed by Konica Minolta based on years of experience with our European team of 4,000+ technicians. We’ve assisted hundreds of thousands of customers even in the form of real-time remote visual support. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.

Logo of Konica Minolta
Logo of BRUKER company
Logo of VELTEKO company

With AIRe Link you can

Connect smart glasses RealWear and keep your hands free

Help junior technicians learn how to deal with difficult problems

Instantly initiate remote assistance without downloading any app

Find out what the problem is in advance – even before you send out the technicians

Solve up to 80% of common issues remotely

Stay efficient with valuable insights

With AIRe Link, you have access to real-time data to make more informed decisions. The dashboard offers you insights like call statistics, resolved cases, and much more.

AIRe Link reports about support effectivness
Worker with tablet during AIRe Link session

Protect your team’s know-how

Don’t let your knowledge retire with your technicians. Use AIRe Link to record and save client communications for a valuable database of training material perfect for your junior technicians.

Choose a professional tool for your success

Successful approaches demand professional tools. Common communication platforms lack the features needed for remote assistance. But with AIRe Link, you gain access to our remote toolbox features. What more, AIRe Link is even compatible with RealWear smart glasses, enabling hands-free work.

Service technician repairs devices with RealWear smart glasses
Team in the office with laptops

Charge more for advanced services

With AIRe Link you can shorten the resolution period, assist customers in real time, and provide remote maintenance beyond the standard. Turn AIRe Link into your sales opportunity, offer extra paid services or raise your service costs in-line with the value you provide.

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Have questions or want to schedule a consultation? We’re here to help, so don’t hesitate to reach out to us!

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Customer testimonials

Diagnostic solutions

AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.

Read the full case study

David Burian, Head of Service, Bruker
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Professional printing

AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.

Read the full case study

Kevin Archer, Technical Product Specialist, Konica Minolta Business Solutions UK Ltd
Logo of Konica Minolta

Diagnostic solutions

Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.

Heiko Garrelts, Head of After Sales, Nerak GmbH Fördertechnik
BLI Pick Award badge for AIRe Link

AIRe Link – an innovation, which collects awards

We are proud that AIRe Link has been awarded by Keypoint Intelligence the prestigious Buyers Lab (BLI) 2022 Pick Award for being an excellent tool for long-distance visual support.

With this award Keypoint Intelligence acknowledges that: