See. Support. Solve.
Increase response times, reduce unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.
In just two clicks, AIRe Link’s visual assistance software shows you what your customer sees, so you can start supporting them with our advanced visual navigation tools in seconds – no app or technical training required.
How it works
Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.
Open in browser
Customer clicks the link to join the session, without any app installation.
Start support session
The remote assistant can see what the customer sees and guide them visually.
AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.
Your teams can be more productive and collaborative with less time spent travelling – good for you and your customers too.
AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.
Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.
Who AIRe Link is for
AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.
Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.
Training and Support
Employees can share expertise and support each other, regardless of where they are physically located.
Manufacturing Equipment, Telecommunications Services, IT Services, Computer & Electrical Equipment, Banking & Financial Services, Professional Printing
€360 user/year or €40 user/month
Start your free 1 month AIRe Link trial today for instant access to all the Professional features.
Discover how AIRe Link is helping our clients and their customers:
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through seeing what the customer sees.
AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.
Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.
AIRe Link is easy to use, user friendly and powerful.
AIRe Link helped me a lot when checking some defects during kitting procedure.
Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.
Please get in touch if you'd like to find out more about how AIRe Link can benefit your business.
Contact information[email protected] Konica Minolta Business Solutions Europe GmbH