Get started with visual support!
Reduce response times, cut company expenses, decrease unnecessary trips by service technicians and improve first-time fix rates thanks to AIRe Link. The professional visual remote support tool designed by Konica Minolta for service technicians world-wide. AIRe Link can be used by technicians anytime, anywhere, to repair client devices across the globe remotely. – All without app or installation requirements.
Speed up, and facilitate all repairs, in addition to services while saving money with Konica Minolta’s AIRe Link solution. Created by professionals designed for professionals.
How it works
Send link
Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.
Open in browser
Customer clicks the link to join the session, without any app installation.
Start support session
The remote assistant can see what the customer sees and guide them visually.
Benefits
Saves time
and effort
AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.
Easy-to-understand
dashboard
Call data gathered can be tracked by managers. View your team’s efficiency, number of issues resolved, customer feedback, CO2 savings and calculate cost reductions from reduced callouts.
Ensures
safety
AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.
Improves customer
experience
Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.
Who AIRe Link is for
Field Service
AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.
Customer Service
Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.
Training and Support
Employees can share expertise and support each other, regardless of where they are physically located.
Industries
Manufacturing Equipment, Telecommunications Services, IT Services, Computer & Electrical Equipment, Banking & Financial Services, Professional Printing
Supported devices
AIRe Link Remote Visual Support can be received on your smartphone, tablet or Android based smart glasses.
Award-winning innovation
We're proud to announce that Keypoint Intelligence has presented AIRe Link with the Buyers Lab (BLI) 2022 Pick Award for Outstanding Remote Support Tool.
Why?
Keypoint Intelligence recognises that AIRe Link:
Want to know more? You can read the full details here.
What's more, Konica Minolta also won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe.
Find out more
Customer testimonials
Discover how AIRe Link is helping our clients and their customers:
Diagnostic solutions
AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.
Professional printing
AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.
Diagnostic solutions
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
Professional printing
AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.
Packaging devices
Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.
Professional printing
AIRe Link is easy to use, user friendly and powerful.
Professional printing
AIRe Link helped me a lot when checking some defects during kitting procedure.
Professional printing
Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.
Service provider
With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through seeing what the customer sees.
Full AIRe Link features free for 30 days. No credit card required. No obligation to buy.
Contact us
Please get in touch if you'd like to find out more about how AIRe Link can benefit your business.