Instant remote visual
support tool for service

AIRe Link enables you to see what your customer sees, so you are able to support your customers remotely and fix faults more quickly. With AIRe Link’s no-app, browser-based solution, you can serve any of your customers worldwide instantly. By avoiding customer visits or improving first-time fix, your organization will gain new levels of productivity and profit in customer support and field service.

How does it work?

Create session easily

Remote assistant sends the invitation to AIRe Link session via SMS.

No app needed

Customer clicks the link to join the session without any app installation.

Visual engagement

Remote assistant can see what customer sees and guide him visually.

Who can benefit from using AIRe Link?

Call centre / Technical support

See what your customers see for better communication and faster problem resolution.

Field service engineer

Minimize unnecessary visits by guiding the customer to a fix remotely or getting on site ready to fix it first-time.

Head of service

Decrease cost and increase satisfaction by avoiding unnecessary customer visits and improving the rate of first-time fixes.

Junior service technician

Get confidence and know-how through instant visual and audio guidance from a senior support engineer, no matter how far you are from headquarters.

Machine operator

Eliminate stress and increase production by resolving the issues quickly and getting the production faster back in shape

AIRe Link connects professionals and enables knowledge sharing that ultimately leads to higher customer satisfaction and rapid issue resolution.

Features

Affordable

No initial investment. Running on a smartphone.

Instant

No app needed. Just a WebRTC compatible browser.

Easy

One click to start the remote assistance session.

Scalable

Stable and secure. Scalable to handle any load.

Tools

Realtime drawing

Session recording

Snapshot

Live pointer

Desktop sharing

Technical requirements

Assistant and client must be connected to the internet

Connection over mobile network (3G, 4G, LTE) is possible

Average data consumption 20MB/minute

Average bandwidth for 1280 x 720 video is 300KB/s

Automated quality adjustment based on internet connectivity

Customer references

"Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site."
Heiko Garrelts, Head of After Sales, Nerak GmbH Fördertechnik
"AIRe Link helped me to solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good."
Iván Barquero Majuelos, Technical Support, Konica Minolta Spain
"AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely."
David Burian, Head of Service, Bruker
"Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide."
Tomáš Valla, Service Manager, VELTEKO s.r.o.
"AIRe Link enabled me to guide remotely our field engineer to fix cyan image issue on the customer’s production printer."
Kevin Archer, Technical Product Specialist, Konica Minolta Business Solutions UK Ltd
"AIRe Link is easy to use, user friendly and powerful."
Giovanni Fiorino, Data Analyst, Konica Minolta B.S. Italia Spa
"AIRe Link supported me a lot when checking some defects during kitting procedure.”
Andreas Feldkaemper, Services Manager, Konica Minolta Business Solutions Europe GmbH
"Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments."
Rytis Grigaravicius, IT manager, Konica Minolta Baltics