'; AIRe Link Visual Remote Support | Konica Minolta

Instant remote visual
support tool for service

How does it work?

create session image

Create session easily

Remote assistant sends the invitation to AIRe Link session via SMS.

no app image

No app needed

Customer clicks the link to join the session without any app installation.

live visual engagement image

Visual engagement

Remote assistant can see what customer sees and guide him visually.

Who can benefit from using AIRe Link?

aire link usage call centre

Call centre / Technical support

See what your customers see for better communication and faster problem resolution.

aire link usage field service engineer

Field service engineer

Minimize unnecessary visits by guiding the customer to a fix remotely or getting on site ready to fix it first-time.

aire link využití service

Head of service

Decrease cost and increase satisfaction by avoiding unnecessary customer visits and improving the rate of first-time fixes.

aire link usage junior service technician

Junior service technician

Get confidence and know-how through instant visual and audio guidance from a senior support engineer, no matter how far you are from headquarters.

aire link usage machine operators

Machine operator

Eliminate stress and increase production by resolving the issues quickly and getting the production faster back in shape

AIRe Link connects professionals and enables knowledge sharing that ultimately leads to higher customer satisfaction and rapid issue resolution.

Features

affordable feature

Affordable

No initial investment. Running on a smartphone.

instant feature

Instant

No app needed. Just a WebRTC compatible browser.

easy feature

Easy

One click to start the remote assistance session.

scalable feature

Scalable

Stable and secure. Scalable to handle any load.

Tools

real time drawing feature

Realtime drawing

session recording feature

Session recording

snapshot feature

Snapshot

live pointer feature

Live pointer

desktop sharing feature

Desktop sharing

Technical requirements

Assistant and client must be connected to the internet

Connection over mobile network (3G, 4G, LTE) is possible

Average data consumption 20MB/minute

Average bandwidth for 1280 x 720 video is 300KB/s

Automated quality adjustment based on internet connectivity

Customer references