The Professional Visual Remote Support Tool

Get started with visual support!

Reduce response times, cut company expenses, decrease unnecessary trips by service technicians and improve first-time fix rates thanks to AIRe Link. The professional visual remote support tool designed by Konica Minolta for service technicians world-wide. AIRe Link can be used by technicians anytime, anywhere, to repair client devices across the globe remotely. – All without app or installation requirements.

Speed up, and facilitate all repairs, in addition to services while saving money with Konica Minolta’s AIRe Link solution. Created by professionals designed for professionals. 

How it works

Send link

Remote assistant sends the invitation to an AIRe Link session via e-mail or SMS.

Open in browser

Customer clicks the link to join the session, without any app installation.

Start support session

The remote assistant can see what the customer sees and guide them visually.

Benefits

Saves time
and effort

AIRe Link reduces the need for travel and increases first-time fix rates, so you can solve your customers’ issues quickly and easily.

Easy-to-understand
dashboard

Call data gathered can be tracked by managers. View your team’s efficiency, number of issues resolved, customer feedback, CO2 savings and calculate cost reductions from reduced callouts.

Ensures
safety

AIRe Link keeps both employees and customers safe by avoiding unnecessary contact in hazardous industries or at times of health crises.

Improves customer
experience

Solving issues remotely makes your team more efficient and effective, so they can provide better support to more of your customers.

Who AIRe Link is for

Field Service

AIRe Link enables engineers to provide their expertise to customers without the costs and hassle of travelling.

Customer Service

Technical support assistants will be able to see first-hand what the customer is seeing, so they can resolve issues quickly and easily.

Training and Support

Employees can share expertise and support each other, regardless of where they are physically located.

Industries

Manufacturing Equipment, Telecommunications Services, IT Services, Computer & Electrical Equipment, Banking & Financial Services, Professional Printing

Supported devices

AIRe Link Remote Visual Support can be received on your smartphone, tablet or Android based smart glasses.

Award-winning innovation

We're proud to announce that Keypoint Intelligence has presented AIRe Link with the Buyers Lab (BLI) 2022 Pick Award for Outstanding Remote Support Tool.

Why?

Keypoint Intelligence recognises that AIRe Link:

  • Empowers the spread of knowledge across the entire organization
  • Reduces downtime in production presses, printers or MFPs
  • Assists increasingly decentralized workers
  • Connects new employees with seasoned experts in real-time, democratizing knowledge
  • Empowers remote support operations, so employees can collaborate in a range of different ways

Want to know more? You can read the full details here.

What's more, Konica Minolta also won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe.
Find out more

Customer testimonials

Discover how AIRe Link is helping our clients and their customers:

Diagnostic solutions

AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.

David Burian, Head of Service, Bruker

Read the full case study

Professional printing

AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.

Kevin Archer, Technical Product Specialist, Konica Minolta Business Solutions UK Ltd

Read the full case study

Diagnostic solutions

Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.

Heiko Garrelts, Head of After Sales, Nerak GmbH Fördertechnik

Professional printing

AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.

Iván Barquero Majuelos, Technical Support, Konica Minolta Spain

Packaging devices

Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.

Tomáš Valla, Service Manager, VELTEKO s.r.o.

Professional printing

AIRe Link is easy to use, user friendly and powerful.

Giovanni Fiorino, Data Analyst, Konica Minolta B.S. Italia Spa

Professional printing

AIRe Link helped me a lot when checking some defects during kitting procedure.

Andreas Feldkaemper, Services Manager, Konica Minolta Business Solutions Europe GmbH

Professional printing

Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.

Rytis Grigaravicius, IT Manager, Konica Minolta Baltics

Service provider

With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through seeing what the customer sees.

Francesco Santoli, Co-Founder & Manager, Net Solution Srl.

Full AIRe Link features free for 30 days. No credit card required. No obligation to buy.

Contact us

Please get in touch if you'd like to find out more about how AIRe Link can benefit your business.