Instant remote visual
support tool for service
AIRe Link enables you to see what your customer sees, so you are able to support your customers remotely and fix faults more quickly. With AIRe Link’s no-app, browser-based solution, you can serve any of your customers worldwide instantly. By avoiding customer visits or improving first-time fix, your organization will gain new levels of productivity and profit in customer support and field service.
How does it work?
Create session easily
Remote assistant sends the invitation to AIRe Link session via SMS.
No app needed
Customer clicks the link to join the session without any app installation.
Visual engagement
Remote assistant can see what customer sees and guide him visually.
Who can benefit from using AIRe Link?
Call centre / Technical support
See what your customers see for better communication and faster problem resolution.
Field service engineer
Minimize unnecessary visits by guiding the customer to a fix remotely or getting on site ready to fix it first-time.
Head of service
Decrease cost and increase satisfaction by avoiding unnecessary customer visits and improving the rate of first-time fixes.
Junior service technician
Get confidence and know-how through instant visual and audio guidance from a senior support engineer, no matter how far you are from headquarters.
Machine operator
Eliminate stress and increase production by resolving the issues quickly and getting the production faster back in shape
AIRe Link connects professionals and enables knowledge sharing that ultimately leads to higher customer satisfaction and rapid issue resolution.
Features
Affordable
No initial investment. Running on a smartphone.
Instant
No app needed. Just a WebRTC compatible browser.
Easy
One click to start the remote assistance session.
Scalable
Stable and secure. Scalable to handle any load.
Tools
Realtime drawing
Session recording
Snapshot
Live pointer
Desktop sharing
Technical requirements
Assistant and client must be connected to the internet
Connection over mobile network (3G, 4G, LTE) is possible
Average data consumption 20MB/minute
Average bandwidth for 1280 x 720 video is 300KB/s
Automated quality adjustment based on internet connectivity
Customer references
"AIRe Link helped me to solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good."
"AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely."
"Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide."- "AIRe Link enabled me to guide remotely our field engineer to fix cyan image issue on the customer’s production printer."
- "AIRe Link is easy to use, user friendly and powerful."
- "AIRe Link supported me a lot when checking some defects during kitting procedure.”
- "Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments."
Contact us
Contact information
Konica Minolta Business Solutions Europe GmbH
Europaallee 17
30855 Langenhagen
Germany
